Big Girls Bras Reviews

I placed an order and the money was not removed from my account. When they tried to remove the funds it wasn't there, I saw the charge on my statement and assumed the money was taken out immediately, as would be normal. When I had to cancel my order and I complained about this system I got the following response from a gentleman named Joe when I said I would warn potential customers about this confusing practice and tell them to not order from here due my bad experience (this is copied and pasted directly from my inbox):
"We sorry you feel that way but do not understand why you blame the company. You card decline and even if we did charge before- hand the funds should have been in your account. When you do warn people to stay away please note that you did not budget for the purchase."

I ended up finding a better product for WAY CHEAPER on Amazon.

UPDATE. Took these three suits to Mexico for vacation, and although they fit well they NEVER DRY and I had to sit in a Wet suit all day.

In all fairness, I must update this review as Joe did what he promised and refunded the money for the mistaken shipment, exchanged the items that were too small, charged me no shipping coming or going and refunded the remainder. I finally have three bathing suits that fit. Give him your measurements and he will tell you what size to buy. He was right. I am now totally satisfied.

So ignoring all negative reviews, I proceeded to order bathing suites as no where else could I find sizes that have bigger cup sizes. Low and behold I enter everything into the system and it errors out time and again. I call the number and get Joe. He says he has to order manually and enters everything and emails me the order, which is wrong. I ordered one size of three different bottoms and for the tops I ordered each three in two different sizes.

Joe's order included the bottoms in two different sizes. I call him, leave a message and he finally calls me back and says he'll fix it. By now there is no description next to the order numbers, but I trust he knows what he's doing. BIG MISTAKE. He cancelled some of the wrong things. I only find this out when they send me the shipping order, and it says your last item is ready and is being ships. We are talking over $600 in merchandise. So they screw up the order and they don't refund any money so I'll get a credit. Total crap. I should have believed the reviews but they were old and I thought certainly they got their sh! Together!

Wish I'd seen these reviews before I ordered! I returned what I bought, wrote I wanted a refund to my card, and was given store credit. I've called and emailed so many times asking for it to be sent to my card with no response. "Customer service" is a guy named Joe who does not email or call back! Avoid buying anything from here unless you are certain of your size and brand!

Edit: I filed a complaint with BBB (another comment suggested it) and I got my refund the next day

Returned my order and still no refund after two months. I have emailed 10+ times with no response and all the emails have been "seen"! I called and the guy that answered asked for my name and zip code and quickly told me that a refund would be given "next week". That was three weeks ago. I don't even think he looked my order up, he said it so quickly. I tried logging into my account and the password was incorrect! I know exactly what my password is! I requested a new password several times, but never got that email either! This place is a total SCAM! Do not buy from them!

These broads are wonderful. Mr. Foret helped me over the phone and help me pick out bras that fit me perfectly and he even threw in some attachments so if it was too tight I could extend it because I wasn't sure of the size I was they were great when I got them and arrived early I could not be more happy and I get all my bras from them. I'm sorry I haven't tried their bathing suits yet. Also their lingeries look good on me too. Thanks Mr. Forget.

Thank you for your selection of G cups and 50 inch frames. This cross dresser enjoys the feel of your slimmers, Long Line Bras, and waist girdles.

I spoke with the most wonderful gentleman ever today regarding of all things, my correct
Bust size. If any other big girl is out there and need someone knowledgeable in this area, don't fail to call Big Girl Bras and speak with Joe. He was the answer to a long overdue
Assessment on my part for the correct bra size needed by me. He took his time explaining the different ways of acquiring my CORRECT bra size. Will write another review once I receive my bras as I went one size & 1 size up to determine which will be the correct fit. Big Gals, stay tuned for my update, but I already know I've finally hit pay dirt. Joe is the Man of Our Hour for a perfect bra fit. Trust him, I do!

This is a copy of the letter wrote to customer service this is regarding an order i made a month ago for a $100 gift card that i never received. I never received it via mail like it should have been sent. I wrote a letter to customer service more than once inquiring about this, and they responded that it comes in an e gift card. Their website never stated that anywhere! And the picture of the gift card, is an actual gift card, not an e gift card. So customer service then proceeds to tell me that they were going to resend it to me, and also that "i" was supposed to log into my account on their site, to view it then print it. Really? Im supposed to know to do that for something i ordered that was never stated to do so! So not only did i never receive the email that customer service said they were going to send that was a copy of the gift card, but i tried logging into my account as they told me and tried to re-send it numerous times to myself, each time i did, i got an email back saying that its undeliverable. Customer service is a joke, their policies are ridiculous, when i made an order one time a few years ago i should have learned my lesson then. Items took weeks upon weeks to get here, literally so long and so many messages i had to send about the whereabouts and i kept getting the runaround. Then the items get here, i paid for quality items, they were cheap and not as described by any means, so their return policy is not clear at all. If you go to their site and read their rules for return criteria it is unreal. If you order more than 1 of a kind items, only 1 is refundable. And then youd still be accessed a %15 surcharge fee. Returns for refund must be postmarked 30 days from ship date, but thats impossible because they either never send the items or they take longer than 30 days. An you have to pay the return shiping. I have never in my life gone through this with ANY ANY ANY COMPANY OR BUSINESS. I tried to return all items a few years ago, and they gave me a credit months later. I forgot i had it, and decided to purchase a gift card a month ago for someone for a gift card, never got that and am out even the credit, and the $100 gift card "OK I AM REPORTING YOUR COMPANY AND WEBSITE TO THE BETTER BUSINESS BUREAU AND AM ESCALATING THIS ISSUE WITH YOUR COMPANY. YOUR SITE IS SUCH A SCAM! YEARS AGO I ORDERED ITEMS FROM THERE, THEY TOOK WEEKS AND WEEKS TO GET HERE, THEN YOU TOOK FOREVER TO GIVE A CREDIT FOR THEM WHEN I SENT THEM BACK, SO I DECIDED NOW TO ORDER A GIFT CARD TO GIVE TO SOMEONE ELSE WHICH WAS A MONTH AGO. NO WHERE DID IT SAY THE GIFT CARD WOULD BE EMAILED. WHEN YOU CHECK OUT IT SHOULD SAY, IT DOESNT. SO I EXPECTED IT TO BE MAILED, YOU KNOW LIKE AN ACTUAL GIFT CARD WOULD BE, BUT NO OF COURSE NOT. I WAITED WEEKS YET AGAIN, FOR SOMETHING THAT NEVER CAME, THEN RECEIVE A MESSSAGE FROM YOU TELLING ME I NEEDED TO GO TO MY ACCOUNT TO GET IT. WHICH IS BULL. WHAT COMPANY DO YOU ORDER FROM THAT YOU HAVE TO DO YOUR OWN WORK TO OPEN YOUR OWN GIFT CARD!? RIDICULOUS! SO, YOU SAID YOU EMAILED IT TO ME, I NEVER GOT IT OF COURSE, THEN WHEN I DID WHAT YOU SAID BY GOING TO MY ACCOUNT AND SENDING IT TO MYSELF, WHICH I HAD TO TRY TO RESEND IT 3 TIMES, IT NEVER CAME AND WHEN SOMETHING DID IT SAID IT WAS UNDELIVERABLE. NOT TO MENTION THAT I THE CREDIT I DID HAVE WAS MORE THAN $100, SO FOR ME TO NOW ONLY HAVE $2 AND CHANGE LEFT FOR A CREDIT, IS UNKNOWN. BUT IT DOESNT MATTER WHETHER I HAD A CREDIT OR NOT BECAUSE YOUR COMPANY NEVER ACTUALLY GAVE IT TO ME. GIVING IT TO ME, WOULD MEAN I WOULD HAVE HAD IT ALREADY AND I DONT, AND I SHOULD NEVER EVER HAVE TO GO THROUGH ALL THIS CRAP FOR SOMETHING I ORDERED A MONTH AGO. I AM GOING TO BE REPORTING YOUR SITE AND ESCALATING THE SITUATION. I WILL CHALK UP MY $100 GIFT CARD THAT WAS NEVER MAILED, NEVER EMAILED (AND NEVER STATED IT WAS AN E GIFT CARD ON YOUR SITE). I HOPE YOUR SITE AND COMPANY GET SHUT DOWN. YOU DO NOT KNOW HOW TO RUN A BUSINESS. THANK FOR ABSOLUTELY NOTHING. THIS IS B. S."

Is this site a Big Internet Scam? I'm still waiting for an order that was placed over 3 weeks ago. When I contacted the Customer Service # I received No Reply. When I contacted them by e-mail, I received a message stating that they would get back to me in 24 hours. When that didn't happen, I sent another e-mail and "Delivery was Denied" I have contacted my Bank, as the money was promptly debited, and will now contact the Department of Consumer Affairs in my state. How was your experience with this company?

I had been ordering for a few years no problems, even returned one bra and received a store credit, fast forward to this year, i placed an order for three bras beginning of aug., after 6 weeks of waiting i received an email asking if i wanted to continue waiting or cancel my order, i decided to continue waiting. A week after this my credit card was charged for one item, i waited about two weeks and the item still hadn't shipped but i had been charged for it so i called 3 times and sent multiple emails, finally someone elamiled back saying my order was cancelled. That was end of september, i still have not received a refund. I have sent multiple emails, in one email i was told my request would be forwarded to management and i should hear back in 48 hours, that was over two weeks ago. The customer service of the site has gone way down since i first started ordering, i would never order from here again. There webpage explicitly states you will not be charged until items ship, that is a lie, i was charged before an item shipped and have not received a refund